This Shipping Info page explains how orders are prepared, processed and delivered by Ninetyone Engravings.

1. Order processing

Orders are processed after payment confirmation.

For customized or engraved products, production may begin after we receive the uploaded file, design instructions and any required customer confirmation.

If there is an issue with your uploaded file, design, material selection or delivery address, we may contact you before processing the order.

2. Production time

Estimated production time: [insert production time, e.g. 1–3 business days].

Production time may vary depending on:

  • Order volume.
  • Selected material.
  • File quality.
  • Design complexity.
  • Stock availability.
  • Need for manual review or customer confirmation.

3. Shipping methods and delivery times

Available shipping methods, costs and estimated delivery times will be shown at checkout.

Estimated delivery time: [insert estimate, e.g. 2–5 business days depending on destination].

Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, incorrect addresses or other circumstances beyond our control.

4. Shipping address

The customer is responsible for providing a complete and accurate shipping address.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If an order is returned due to an incorrect address, failed delivery attempt or refusal of the parcel, additional shipping costs may apply to resend the order.

5. Tracking

Where tracking is available, you will receive tracking information by email or through your order page after the parcel has been shipped.

Tracking updates may take some time to appear after dispatch.

6. Lost or delayed parcels

If your order appears delayed, contact us at [email address] and we will help review the shipment status.

A parcel will only be considered lost after the courier confirms the loss or after the applicable investigation period has passed.

7. Damaged parcels

If your parcel arrives damaged, take clear photos of:

  • The outer packaging.
  • The shipping label.
  • The damaged product.
  • Any visible damage inside the parcel.

Contact us at [email address] as soon as possible with your order number and photos.

8. International shipping

If international shipping is available, customs duties, taxes, import fees or additional charges may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs procedures may also delay delivery.

9. Contact

For shipping questions, contact us at:

[email address]